Nexus Market dispute panel

The Nexus dispute panel is staffed against a published SLA on first-contact time, measured in hours. The panel holds the third key on every multisig escrow contract; when a dispute opens, the platform freezes the contract and the panel takes over the third signature for arbitration purposes.

The flow

You open a ticket from the order page. Attach evidence (order details, tracking numbers, photos of received goods if applicable, vendor message excerpts from the order conversation). The vendor sees the ticket, attaches counter-evidence. The panel reads both sides, weighs against the published rule classes (item-not-as-described, partial-shipment, non-shipment, vendor or buyer error), and signs to release in proportion to the ruling.

Most disputes resolve inside a working week. High-value disputes get a small priority bump in the queue. The panel ruling is binding because the third multisig signature settles the contract.

Buyer guidance

If a package does not arrive past the listed delivery window plus a reasonable buffer, open a dispute. Do not treat non-shipment as a sunk cost. The panel is the mechanism precisely for this scenario.

Attach evidence. All of it, in order, in the ticket. The panel rules on what is in the ticket. Compact and complete filings resolve faster than verbose ones.

Buyer caution

The panel tracks dispute weight per buyer. Frivolous filings reduce your dispute weight over time. Use the system for actual problems, not for haggling over ship timing within the listed window.